Using Emotional Intelligence to Communicate Effectively - ABEN - OnDemand - No CE
This program is not available for credit.
- Average Rating:
- 3
- Categories:
- Soft Skills
- Faculty:
- Sarah J. Gibson
- Course Levels:
- All Levels
- Duration:
- 2 Hours
- License:
- Access for 90 day(s) after purchase.
Description
We've all had it happen. You say something, and what you say is misinterpreted and blown out of proportion. We've found ourselves frustrated and angry and discouraged. During this session, we'll explore the role of emotional intelligence in improving your communication and interactions. Specifically, we’ll identify four main communication preferences to help you simplify interactions in an effective and clear manner. You'll learn more about your own style and the styles of your teammates and the ways these styles clash and complement one another. Finally, and most importantly, we'll discuss things you can do to be more emotionally intelligent and effective across communication styles.
Basic Course Information
Learning ObjectivesParticipants will be able to:
- Explain the four-parts to Emotional Intelligence
- Identify their primary communication style
- List clues people about their style
- Provide the main communication need based on someone's style
- Identify 3 ways they can be more effective with people of other styles
Course Materials
| Emotional Intelligence Handout 1 (3.99 MB) | Available after Purchase | ||
| Emotional Intelligence Handout 2 (1.24 MB) | Available after Purchase | ||
| Emotional Intelligence Handout 3 (1.06 MB) | Available after Purchase | ||
Faculty
Sarah J. Gibson Related Seminars and Products
Sarah J. Gibson, Certified Speaking Professional, speaks, trains and consults with organizations who want to be better at what they do. Sarah is the founder of Accent Learning and Consulting, a firm focused on enabling teams to have conversations that matter so people can thrive.
Sarah’s unique ability to articulate the underlying patterns and concerns holding teams back, makes her a much sought-after speaker and leadership consultant. Sarah’s specialty is giving teams tools and language, so they can create environments where a culture of trust and accountability can thrive.
Among the many tools Sarah provides, her book, Geezer. Punk. Whatever. has been used by individuals and organizations to navigate the impact of generational differences in the workplace.
Sarah has worked with hundreds of organizations, leaders and individual team members across a variety of industries throughout the world.
Beyond her corporate experiences, Sarah has also taught for the University of Wisconsin-Madison evening MBA program and as an adjunct instructor at Madison College, UW-Whitewater and North Dakota State University.
Sarah holds a master’s degree from North Dakota State University.
State Specific Details
Basic Course Information
Designed For Any employee who wants to improve communication with team or clientsAdditional Information
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 2 HR (General) credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit shrmcertification.org
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