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Video On Demand

The Practice of Listening & the Art of Responding - Improving Communication Skills - ABEN - OnDemand - No CE


This program is not available for credit.

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Category:
Human Resource Development
Faculty:
Julie Ann Sullivan
Course Levels:
Intermediate
Duration:
2 Hours
License:
Access for 90 day(s) after purchase.


Description

Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.  How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

If you can answer yes to any of these questions, then this enhanced communication program is for you.

Do you think enhanced communication would assist in problem solving? 

Would there be a difference in productivity if you had more clarity in your organization? 

Would loyalty grow and turnover diminish if your workforce felt they were heard? 

Basic Course Information

Learning Objectives

*We'll identify appropriate types of listening for specific situations and environments

*Emphasis on best practices for responding to an organization’s varied workforce will be discussed

*A discussion of what constitutes positive communication skills and how to continually enhance them

*Identify and strategies to repair ineffectual patterns of communication

*Highlight the the Power of Pause


Course Materials

Faculty

Julie Ann Sullivan Related seminars and products: 3


Julie Ann Sullivan works with organizations that want to create a workplace environment where people are productive, engaged and appreciated. Julie Ann seeks to bring a more positive and productive environment into every organization she works with. Julie Ann is a communication specialist, collaboration strategist and change steward. She is the Founder of Learning Never Ends, a company whose purpose is to create a more positive culture, one person at a time. Julie Ann has  diverse educational background which includes a BA in Psychology and an MBA in Accounting. She earned the designation of CPA and spent decades involved in the financial industry and the corporate world. As a Professional Speaker, she has worked with McDonald's USA, Howard Hanna Financial, Highmark and Bayer US. Her programs are known for her expertise, innovation, humor and engagement of her participants.

Julie Ann is a Professional member of the National Speakers Association an accomplished author and hosts the Mere Mortals Unite & Businesses that Care podcasts.


State Specific Details

Basic Course Information

Designed For Everyone who communicates to other people

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