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E&O Risk Management: Understanding Risk Mitigation and E&O Claims

Total Credits: 3 including 3 CE Credit

Average Rating:
Errors and Omissions |  10% premium discount qualified |  MLIS Designation Update Qualified
Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA |  Mallory Cornell, MBA
Course Levels:
All Levels
3 Hours
Product Setting: Expires 30 day(s) after program date.



Understanding Risk Mitigation and E&O Claims” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O claims and allegations and also the rewards an agency could earn for strong internal practices and good customer service. It is important to raise awareness of where E&O vulnerabilities exist and take the time to develop strong habits among agency personnel. This seminar will utilize claim statistics, case studies, storytelling, risk assessments and questionnaires to provide an engaging environment for participants to learn in.

In order to meet the 3-hour requirement, the following modules are included in this course

  • Understanding Agent Duties
  • Questionnaires and Coverage Checklists
  • The Role of Agency Procedures
  • An E&O Claims – 360 View



Course Materials


Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA's Profile

Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA Related Seminars and Products

Independent Insurance Agents and Brokers of America Virtual University

Christopher J. Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA, CRIS, AINS, president of Boggs Risk & Insurance Consulting (BRIC) with a focus on education, training, risk and claims consulting with insurance agents and insurance carriers, began the practice of insurance in 1990.

During his nearly three-and-a-half-decade insurance career, Boggs has authored over 2,000 insurance and risk management-related articles on a wide range of topics. Additionally, Boggs has written 15 insurance and risk management books including:

  • "The Insurance Professional's Practical Guide to Workers' Compensation: From History through Audit," (now in its second edition);
  • "Business Income Insurance Demystified: The Simplified Guide to Time Element Coverages," (now in its third edition);
  • "Property and Casualty Insurance Concepts Simplified: The Ultimate 'How to' Insurance Guide for Agents, Brokers, Underwriters and Adjusters;"
  • "Wow! I Never Knew That! 12 of the Most Misunderstood and Misused P&C Coverages, Concepts and Exclusions;"
  • "Insurance, Risk & Risk Management! The Insurance Professional's Guide to Risk Management and Insurance;"

Boggs is a regular speaker at industry events, having taught or spoken nearly 1,000 times. This includes sessions for the National Association of Mutual Insurance Companies (NAMIC), the National Society of Insurance Premium Auditors (NSIPA), the American Association of Managing General Agents (AAMGA), the Institute of Work Comp Professionals (IWCP), the Chartered Property Casualty Underwriter (CPCU) Society and numerous independent insurance agent state association meetings. He has also earned numerous professional accolades including the 2017 Institute and Faculty of Actuaries (IFoA) Brian Hey Prize and the 2019 Casualty Actuarial Society (CAS) Charles A. Hachemeister Prize as part of a of professional collaboration with a diverse group of professionals.

His professional background includes work as a risk management consultant, loss control representative, insurance producer, claims manager, journalist and columnist, quality assurance specialist, and insurance coverage product manager.

Boggs earned a Bachelor of Science degree in journalism at Liberty University in Lynchburg, Virginia, and holds nine professional designations. 

Mallory Cornell, MBA's Profile

Mallory Cornell, MBA Related Seminars and Products

Vice President

Vice President of the Independent Insurance Agents of Wisconsin

Mallory is the Vice President of the Independent Insurance Agents of Wisconsin. Joining the team in 2017, Mallory actively pursues building agency tools for agents in Wisconsin and across the United States. She views creating operational resources for independent agents as both a passion and privilege.  Through innovative new practices, Mallory identifies key risks and mitigation plans in a tailored fashion to meet the needs of agencies of all sizes. 

Mallory enjoys facilitating the E&O Risk Management courses and is an approved auditor for Swiss Re Corporate Solutions. Mallory conducts Operational Improvement Review audits and E&O Website reviews both in-person as well as virtually for agents across the United States. She serves as the staff liaison for the Young Agents at the Independent Insurance Agents of Wisconsin and was recognized in 2020 as the Staff Liaison of the Year.

Mallory holds a Master’s degree in Business Administration from the University of Wisconsin-Whitewater. Prior to joining IIAW, she worked for seven years within the global risk management space at Kimberly-Clark Corporation in Neenah, WI. 


Mon, Jul 29, 2024 - 04:00pm to 06:54pm EDT
Mon, Aug 05, 2024 - 10:00am to 12:54pm EDT
Fri, Aug 16, 2024 - 01:00pm to 03:54pm EDT
Fri, Sep 06, 2024 - 04:00pm to 06:54pm EDT
Wed, Sep 18, 2024 - 10:00am to 12:54pm EDT
Wed, Oct 09, 2024 - 01:00pm to 03:54pm EDT
Fri, Oct 25, 2024 - 04:00pm to 06:54pm EDT
Mon, Nov 04, 2024 - 10:00am to 12:54pm EST
Fri, Nov 15, 2024 - 01:00pm to 03:54pm EST
Wed, Dec 11, 2024 - 10:00am to 12:54pm EST
Thu, Dec 26, 2024 - 01:00pm to 03:54pm EST

Promo Video



Overall:      4.9

Total Reviews: 561


Robert P - Phoenix, Arizona

"Good Job Very helpful"

Steven P

"Thank you Mallory and Christopher . I enjoyed your conversation style of teaching. I found the webinar helpful. "

Madi M

"I loved the presentation!"

Eneyda M

"Very informative and knowledgeable"

Heath E - Lagrange (Troup), Georgia

"Very good presentation!"

Missy L

"I enjoyed the E&O topics."

Ava S

"Excellent - the best training video I have ever been in. Very engaging. Thank you"

Bradley B

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Sushma P

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David H - Bristol, Tennessee

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